Ratings & Reviews
Your Review
Resident Reviews
|Recommended: NoNoise issue never get solved — I am still satisfied with the overall quality of the apartment building, including layout and design. However, having been living here for about two years, I experience noise problems literally every day. I am writing this review now facing a vibrating wall due to the next door resident's such a LOUD hip-hop music at 12 am.
We have reported about this numerous times, and it has never been solved clearly. Staffs here always tell us that they give warnings to the residents who make huge noises, but nothing really changes. This makes me get frustrated, and I started to find no meaning of reporting over and over again. We never had this kind of huge noise issues before at any other apartments. The staffs' attitude or their willingness to solve the noise problem for us is a thing that makes me consider moving out.
|Recommended: YesGood Property — Good property but too many construction sites around. And it effects overall parking, noise control and landscaping of the apartment.
response from property -Thank you so much for your kind word regarding our team and community at Modera South Lake Union. We love hearing such wonderful comments. We also understand that construction can be a little annoying and hopefully will be ending soon. If you would like to come in and speak to us regarding the issue and let us know what you're experiencing, I would be happy to speak with you. Have a great week. Thank you, Carlos Garcia - Community Manager.
|Recommended: YesGreat staff make it a home — I've lived here for 2 years and am signing a 3rd year lease. The apartments are nice and well done. The units even have air conditioning I've had very minimal issues over the past two years and staff has fixed them all right away. Only downside is the construction of two new buildings literally in the lap of this one which caused the view of downtown to disappear. Otherwise everything else has been really awesome.
Thank you so much for your kind words Ashlynn. We are so thrilled and happy that your staying with us for going on three years! that's amazing! We appreciate that you understand the fact that we do have construction around us and of course it will end sometime soon. If you ever have any questions or concerns, don't hesitate to ask. Thank you, Carlos Garcia - Community Manager
|Recommended: NoReview — Overall is good
Good Morning Hong,
I was just wanting to follow up regarding your recent review and find out what was the reason you would not recommend our community. I would appreciate it if you could reach out to me at your convenience at 206.317.8270. Thank you. Carlos- Community Manager
|Recommended: YesGood place to live at — Like the floor plan and it's close to my office
Liu, First I would like to thank you for your compliments regarding the property. I am so glad that you chose to stay with us. We are always happy to hear about what makes people happy here and more importantly, We are always striving to be better. With that being said please let us know what we can do better or areas that you see that we could use some improvement on, Possibly a future conversation we could have. I look forward to hearing from you. Carlos Garcia - Community Manager.
|Recommended: YesReally love the coffee — yes
Junpeng, Thank you for the review and comments regarding our community. I believe everyone has the one thing that makes them the most happy about their home. It can be the design to the available fresh ground cup of coffee. but those little things are what make it all worth it. If you should ever have any questions or concerns please let us know. Thank you - Carlos Garcia - Community Manager
|Recommended: YesSimply amazing — it's the perfect place where to live. the apartments are simply amazing and the stuff is very helpfull
Dear Francesca - We are so happy that you love your home and we Love having you here with us. We are happy to call you part of the Modera family. If you should ever need anything or have any issues that need to be addressed. Please feel free to reach out to us. Have a great day. Carlos Garcia - Community Manager.
|Recommended: YesGood — good
Sometimes all you need is one word to sum up a good thing. We appreciate that word! If you should ever need anything or have any issues that need to be addressed. Please feel free to reach out to us. Have a great day. Carlos Garcia - Community Manager.
|Recommended: YesRepair very fast — Great and confort
Thank you so much for your response to our work that was completed for you. We appreciate any feedback we can get to help us improve. But we really enjoy when we hit a home run for our residents! If you need anything else feel free to let us know.
|Recommended: YesComfortable and safe excellent staff — The staff is amazing here. Any time I have had any questions or issue, they have been swift, kind and very informative. The overall stature of the building is clean, comfortable and safe. I just wish I could own a unit, since I don't want to leave
Thank you for your kind words regarding Modera South Lake Union and The staff. Here at South Lake Union we strive to give our residents the best customer service possible. If you should ever need anything or have any suggestions to improve please don't hesitate to reach out. Carlos Garcia - Community Manager
|Recommended: YesBeautiful Property — I love living here at Modera South Lake Union
Alejandro,
First let me thank you for your kind words and we appreciate having you here with us. if there is ever any concerns or questions, please don't hesitate to ask. Best, Carlos Garcia - Community Manager.
|Recommended: YesCentral Location and Great Staff. Construction War Zone, No Parking. — Review
Good Morning Patrick. My name is Carlos and I am the new community Manager here at Modera South Lake Union and I would be more than happy to sit down and address any issues that you have with the community. I do understand that construction can be a little frustrating with the noise and the opening a closing of the entryways and exits. Since this is a issue outside of the property we control it may take a while to go through the city to resolve but we can discuss. We also have an abundant amount of it going on along with construction vehicles around. If you would like we can discuss and see if we can find a resolution. I hope to hear from you soon. Thank you. Carlos Garcia
|Recommended: YesWonderful Living — i love the amenities and the staff is so wonderful. They are friendly, quick to answer any questions and are quick to fix any concerns you may have. The entire atmosphere is fun and young. Other residents are very friendly and the common areas reflect the community.
Cynthia, Let me start by saying Thank you so much for your kind words the compliments regarding the amenities and staff. Here at South Lake Union we strive to give our resident the best customer and living experience. If you should ever need us or have any questions or concerns, please feel free to contact us immediately. Again thank you for your input. Have a wonderful day.
|Recommended: YesLovely home with promotion — With promotion, the apartment is worthy, but there is still other additional charge which increase rents a bit comparing with my previous apartments.
To sum up, not bad apartment and community in downtown area.
Dandan,
Thank you so much for replying and informing us about your concerns and I appreciate that you are finding the value in our community. I would be more than happy to sit down and have a conversation regarding the additional charges that you incurred. Please feel free to stop by the office or call and make an appointment so we can sit and chat. I look forward to hearing from you shortly. Hope you have a wonderful day.
Carlos Garcia
Property Manager
|Recommended: YesPerfect！ — We have a very nice apartment with professional staffs.
Thank you so much Jing! We are always striving to be the best at what we do here at Modera South Lake Union. If you every find the need of our services, we are always ready to assist you and make your home life at little easier. Hope you have a great day.