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Overall Rating

5(25 reviews)92% of customers recommend this property

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Resident Reviews

Good Propertysubmitted by Xiaohan W. - |Recommended: YesGood property but too many construction sites around. And it effects overall parking, noise control and landscaping of the apartment.
Great staff make it a homesubmitted by Ashlynn C. - |Recommended: YesI've lived here for 2 years and am signing a 3rd year lease. The apartments are nice and well done. The units even have air conditioning I've had very minimal issues over the past two years and staff has fixed them all right away. Only downside is the construction of two new buildings literally in the lap of this one which caused the view of downtown to disappear. Otherwise everything else has been really awesome.
response from property -Thank you so much for your kind words Ashlynn. We are so thrilled and happy that your staying with us for going on three years! that's amazing! We appreciate that you understand the fact that we do have construction around us and of course it will end sometime soon. If you ever have any questions or concerns, don't hesitate to ask. Thank you, Carlos Garcia - Community Manager
Reviewsubmitted by Hong G. - |Recommended: NoOverall is good
response from property -Good Morning Hong, I was just wanting to follow up regarding your recent review and find out what was the reason you would not recommend our community. I would appreciate it if you could reach out to me at your convenience at 206.317.8270. Thank you. Carlos- Community Manager
Good place to live atsubmitted by Yuehong L. - |Recommended: YesLike the floor plan and it's close to my office
response from property -Liu, First I would like to thank you for your compliments regarding the property. I am so glad that you chose to stay with us. We are always happy to hear about what makes people happy here and more importantly, We are always striving to be better. With that being said please let us know what we can do better or areas that you see that we could use some improvement on, Possibly a future conversation we could have. I look forward to hearing from you. Carlos Garcia - Community Manager.
Really love the coffeesubmitted by Junpeng H. - |Recommended: Yesyes
response from property -Junpeng, Thank you for the review and comments regarding our community. I believe everyone has the one thing that makes them the most happy about their home. It can be the design to the available fresh ground cup of coffee. but those little things are what make it all worth it. If you should ever have any questions or concerns please let us know. Thank you - Carlos Garcia - Community Manager
Simply amazingsubmitted by Francesca U. - |Recommended: Yesit's the perfect place where to live. the apartments are simply amazing and the stuff is very helpfull
response from property -Dear Francesca - We are so happy that you love your home and we Love having you here with us. We are happy to call you part of the Modera family. If you should ever need anything or have any issues that need to be addressed. Please feel free to reach out to us. Have a great day. Carlos Garcia - Community Manager.
Goodsubmitted by Guodong S. - |Recommended: Yesgood
response from property -Sometimes all you need is one word to sum up a good thing. We appreciate that word! If you should ever need anything or have any issues that need to be addressed. Please feel free to reach out to us. Have a great day. Carlos Garcia - Community Manager.
Repair very fastsubmitted by Yuxiao W. - |Recommended: YesGreat and confort
response from property -Thank you so much for your response to our work that was completed for you. We appreciate any feedback we can get to help us improve. But we really enjoy when we hit a home run for our residents! If you need anything else feel free to let us know.
Comfortable and safe excellent staffsubmitted by Diana L. - |Recommended: YesThe staff is amazing here. Any time I have had any questions or issue, they have been swift, kind and very informative. The overall stature of the building is clean, comfortable and safe. I just wish I could own a unit, since I don't want to leave
response from property -Thank you for your kind words regarding Modera South Lake Union and The staff. Here at South Lake Union we strive to give our residents the best customer service possible. If you should ever need anything or have any suggestions to improve please don't hesitate to reach out. Carlos Garcia - Community Manager
Beautiful Propertysubmitted by Alejandro O. - |Recommended: YesI love living here at Modera South Lake Union
response from property -Alejandro, First let me thank you for your kind words and we appreciate having you here with us. if there is ever any concerns or questions, please don't hesitate to ask. Best, Carlos Garcia - Community Manager.
Central Location and Great Staff. Construction War Zone, No Parking.submitted by Patrick M. - |Recommended: YesReview
response from property -Good Morning Patrick. My name is Carlos and I am the new community Manager here at Modera South Lake Union and I would be more than happy to sit down and address any issues that you have with the community. I do understand that construction can be a little frustrating with the noise and the opening a closing of the entryways and exits. Since this is a issue outside of the property we control it may take a while to go through the city to resolve but we can discuss. We also have an abundant amount of it going on along with construction vehicles around. If you would like we can discuss and see if we can find a resolution. I hope to hear from you soon. Thank you. Carlos Garcia
Wonderful Livingsubmitted by Cynthia T. - |Recommended: Yesi love the amenities and the staff is so wonderful. They are friendly, quick to answer any questions and are quick to fix any concerns you may have. The entire atmosphere is fun and young. Other residents are very friendly and the common areas reflect the community.
response from property -Cynthia, Let me start by saying Thank you so much for your kind words the compliments regarding the amenities and staff. Here at South Lake Union we strive to give our resident the best customer and living experience. If you should ever need us or have any questions or concerns, please feel free to contact us immediately. Again thank you for your input. Have a wonderful day.
Lovely home with promotionsubmitted by Dandan N. - |Recommended: YesWith promotion, the apartment is worthy, but there is still other additional charge which increase rents a bit comparing with my previous apartments. To sum up, not bad apartment and community in downtown area.
response from property -Dandan, Thank you so much for replying and informing us about your concerns and I appreciate that you are finding the value in our community. I would be more than happy to sit down and have a conversation regarding the additional charges that you incurred. Please feel free to stop by the office or call and make an appointment so we can sit and chat. I look forward to hearing from you shortly. Hope you have a wonderful day. Carlos Garcia Property Manager
Perfect!submitted by Jing G. - |Recommended: YesWe have a very nice apartment with professional staffs.
response from property -Thank you so much Jing! We are always striving to be the best at what we do here at Modera South Lake Union. If you every find the need of our services, we are always ready to assist you and make your home life at little easier. Hope you have a great day.
Disappointing Experiencesubmitted by Joya M. - |Recommended: NoPoor quality for the price. The application process was obscure with hidden fees. The staff was disorganized, they lost my paperwork and made me resubmit, this was very worrying since it included sensitive information. Heat was broken for about a month and the bathroom fan tub was never fixed, despite reports. Package lockers were not enough for the number of tenants in the building. The same can be said for bike parking in the garage. Gym equipment was frequently broken and there were often children playing in there despite the rules that state otherwise, this was also reported. Dogs ran freely on the rooftop, tearing up the turf and leaving a mess that would not get cleaned up for days. The grills were never cleaned and presented a fire hazard. The move out was difficult, the elevator I reserved was not available nor was the loading dock. You basically live in a construction zone, it's noisy and Amazon private shuttles illegally idle out front for hours blocking the limited parking.
response from property -Good Morning Joya, My name is Carlos Garcia, and I am the new Community Manager for Modera South Lake Union. I would first like to start by thanking you for taking the time to inform me of your concerns. I wanted to let you know that we do appreciate feedback from our residents. It’s how we are able to improve our customer service. With that being said, I do apologize for any issues that you had during your stay with us and want you to know that I’ve notated your concerns and I am following up to make sure that they are being addressed. If you want to come in and talk about these issues, I can definitely make myself available to you. In regards to the Uber and bus parking, and the construction of the buildings around us, I can certainly relate. All of the construction in the South Lake Union neighborhood is impacting all of us and we look forward to it soon being completed. These are areas where we have trouble controlling, since these are run by the city and not under the management control, but I do have contacts with the City that I will share our concerns with. I do hope to hear back from you, and even though you have already vacated Modera South Lake Union, I hope to change your mind about our community. Sincerely, Carlos Garcia, Community Manager

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of "Modera South Lake Union", its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by "Modera South Lake Union", its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose