Ratings & Reviews
Your Review
Resident Reviews
|Recommended: NoDisappointing Experience — Poor quality for the price. The application process was obscure with hidden fees. The staff was disorganized, they lost my paperwork and made me resubmit, this was very worrying since it included sensitive information. Heat was broken for about a month and the bathroom fan tub was never fixed, despite reports. Package lockers were not enough for the number of tenants in the building. The same can be said for bike parking in the garage. Gym equipment was frequently broken and there were often children playing in there despite the rules that state otherwise, this was also reported. Dogs ran freely on the rooftop, tearing up the turf and leaving a mess that would not get cleaned up for days. The grills were never cleaned and presented a fire hazard. The move out was difficult, the elevator I reserved was not available nor was the loading dock. You basically live in a construction zone, it's noisy and Amazon private shuttles illegally idle out front for hours blocking the limited parking.
response from property -Good Morning Joya, My name is Carlos Garcia, and I am the new Community Manager for Modera South Lake Union. I would first like to start by thanking you for taking the time to inform me of your concerns. I wanted to let you know that we do appreciate feedback from our residents. It’s how we are able to improve our customer service. With that being said, I do apologize for any issues that you had during your stay with us and want you to know that I’ve notated your concerns and I am following up to make sure that they are being addressed. If you want to come in and talk about these issues, I can definitely make myself available to you. In regards to the Uber and bus parking, and the construction of the buildings around us, I can certainly relate. All of the construction in the South Lake Union neighborhood is impacting all of us and we look forward to it soon being completed. These are areas where we have trouble controlling, since these are run by the city and not under the management control, but I do have contacts with the City that I will share our concerns with. I do hope to hear back from you, and even though you have already vacated Modera South Lake Union, I hope to change your mind about our community. Sincerely, Carlos Garcia, Community Manager
|Recommended: YesThe Best — Great Community Great Staff All around great Value for the Money
Paul,
Thanks for the great review of Modera South Lake Union and the staff. We certainly appreciate your feedback, and are pleased you are happy with our community.
Mark Behnen
|Recommended: YesGreat experience overall — Parking is convenient, staffs are friendly, maintenance is always fast and reliable. The only concern for me is the noise from the construction. Great experience overall.
Hi Yongchao,
Thank you for taking time to comment on your experiences at Modera South Lake Union. We are happy to know that your experiences with the staff have been pleasant.
We are certainly aware of the construction, and the impact it has on residents, and are looking forward to that work being finished soon.
Mark Behnen
|Recommended: YesLove the Property — I would recommend this property to anyone looking in the SLU area. Great staff, amazing amenity package, A C , and a well thought out layout makes this property one of my favorites lived in so far.
Hi Daniel,
Thank you for taking the time to comment on your experiences at Modera South Lake Union. It's great to hear that your experiences have been positive.
Sincerely,
Mark Behnen
|Recommended: YesGreat Place to Live — I have lived at Modera for about six months now, and I would highly recommend anyone looking for an apartment in downtown Seattle. Also, you can't beat the location and the staff is great. Definitely should check out if you are looking to move.
Hi Aditi,
Thanks for taking the time to comment about your living experiences so far at Modera South Lake Union.
We appreciate the positive feedback and are happy to hear that all is going well.
Mark Behnen
|Recommended: YesLove it — YES DO IT
Hira,
Thank you for taking the time to review Modera South Lake Union and recommending our community. We look forward to your continued residency with us!
|Recommended: YesI liked the apartment. Would consider extending the lease — It’s good. I have no complaints
Hi Kalpana,
We are glad to hear that all is going well go you. Thank you for the comments.
Mark Behnen
|Recommended: YesA bit pricey, but well worth it — Its a very good apartment building. New construction means the build quality is great, and looks modern.
Hi Nicholas,
Thanks for the feedback about Modera South Lake Union.
Mark Behnen
|Recommended: YesReview — Everything is good so far.
Chao,
We are so glad to hear that your experience at Modera SLU has been good so far. If there is ever anything you need, please do not hesitate to contact us. Thanks for taking the time to share your feedback with us.
|Recommended: YesAwesome apartment — perfect
Hi Hanqiao, thanks for the awesome review and recommendation. Please let us know if there is ever anything we can help you with.
|Recommended: YesOverall good — Facilities are excellent but the noise from outside construction and neighbors are unavoided.
Thank you for your feedback! We understand the local construction. The neighborhood is growing daily! Let us know if there is anything we can do to make your stay more comfortable.